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How to contact the Bank?

Members of the public can contact BNMLINK and BNMTELELINK for information, enquiries or redress in the areas of conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, foreign exchange administration and other matters under Bank Negara Malaysia's purview.

BNMLINK provides walk-in customer services and operates from Monday - Friday, 9.00 a.m. - 5.00 p.m. at our headquarters in Kuala Lumpur.

BNMTELELINK complements the walk-in counter services of BNMLINK for the general public and can be contacted directly either by telephone, fax, letter or web form (eLINK)

Please send your general enquiries or comments via eLINK. While we greatly value your feedback and comments, please note that due to the volume of mail that we receive, we may not be able to respond immediately. Nevertheless, we endeavour to reply to queries within five days.

For enquiry on numismatics and art related matters, kindly contact the Bank Negara Malaysia Museum and Art Gallery via the contact information listed below.

Below are the contact information for our BNMLINK and BNMTELELINK in Kuala Lumpur, Head Office, five BNM Offices and three overseas representative offices.

Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)

Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Customer Contact Centre (BNMTELELINK)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
Web form : eLINK
SMS : 15888

Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Bank Negara Malaysia
Jalan Dato' Onn
P.O. Box 10922
50929 Kuala Lumpur

General Number : 603-2698-8044 / 2698 9044 / 9179 2888

Telex : MA 34137 / MA 34138


BNM Offices

BNM Office Pulau Pinang

No 27, Lebuh Light
10200 Georgetown
Pulau Pinang

Tel: +604-258 7588
Fax: +604-2587 590

BNM Office Johor Bahru

Jalan Bukit Timbalan
80000 Johor Bahru
Johor Darul Takzim

Tel: +607-225-7888

BNM Office Kota Kinabalu

Jalan Lapan Belas
88000 Kota Kinabalu

Tel: +6088-522-310 / 088-522-328
Fax: +6088-522-302

BNM Office Kuala Terengganu

Jalan Sultan Mohamad
21100 Kuala Terengganu
Terengganu Darul Iman

Tel: +609-622-0571
Fax: +609-622-0516

BNM Office Kuching

Jalan Satok
93400 Kuching

Tel: +6082-224-200
Fax: +6082-414-996


New York Representative Offices

900, Third Avenue, Suite 1804
New York, NY 10022
United States of America

Tel: 1-212-888-9220
Fax: 1-212-755-4561

Click for map ©

London Representative Office

London Representative Office
Suite 1, 8th Floor
Berkeley Square House
Berkeley Square
London W1J 6DB
United Kingdom

Tel: 44-20-7495-0222
Fax: 44-20-7499-7428

Click for map ©

Beijing Representative Office

Beijing Representative Office
Units 23-25, Level 47
China World Tower
No 1, Jianguomenwai Avenue
Chaoyang District
Beijing 100004 China

Tel: +86 (10) 6505 5865
Fax: +86 (10) 8535 1890


Bank Negara Malaysia Museum and Art Gallery

Bank Negara Malaysia Museum and Art Gallery
Sasana Kijang 2
Jalan Dato' Onn
50480 Kuala Lumpur

Tel: +603-91792784

SMS Service


Members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :

Services availableDelivery message
To submit enquiries or complaints to Bank Negara MalaysiaBNM TANYA [your enquiry/complaint]
To obtain mailing address and contact details of Bank Negara MalaysiaBNM ALAMAT
To get information on how to obtain a credit report information (CCRIS)BNM CCRIS [e-mail address]
* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.
Illustrated example: Sending your query

Illustrated example: Illustrated example: Message received